Help
Answers to common questions. Can't find yours? Write to us, see Contact below.
Getting started
How do I make my first video?+
Create a channel: pick a style, a content type (or your own niche) and a length. Open the channel, type a topic or tap Suggest a topic, and hit Generate. The reel is ready in a few minutes and appears in the channel.
Why do I need a channel?+
A channel saves your look and defaults, so every video matches and the next one is just a topic. You can change any default per video in the settings below the topic field, and edit the channel itself at any time.
Do I need to confirm my email?+
Yes, if you signed up with email and password: your free credits and video generation unlock after you open the confirmation link. Google sign-in is confirmed automatically.
What does Suggest a topic do?+
It asks the AI for five concrete, hook-ready topics that fit your channel's content type and style. Tap one to use it, or ask for new ideas. Suggestions are free.
Credits
How are credits charged?+
Before a video runs, the maximum cost is reserved so you always see the price first. Each step (script, images, voice, captions, music, render) charges what it actually used, and whatever is left over is refunded when the video finishes. If a step fails, unused credits come back too.
Can I buy more credits?+
Yes. Open Account in the sidebar (or tap Buy more under your balance). You can start a monthly plan (Creator: 800 credits for $19, Pro: 2,000 credits for $39) or buy a one-time pack of 600 credits for $15. Payment runs through Stripe; the credits land in your balance as soon as the payment is confirmed, usually within seconds.
How do plans and top-ups differ?+
Plan credits arrive every month when the subscription renews and are valid for that billing month: whatever is left when the next month's credits arrive is replaced, not added. Top-up credits never expire. Videos use plan credits first, so nothing from a plan goes to waste while you still have top-up credits.
How do I cancel or change my plan?+
Open Account and click Manage subscription. That opens the Stripe billing portal where you can cancel, switch plans, update your card and download invoices. After cancelling, your plan stays active until the end of the paid period, and the credits you already have remain in your account.
Why does the estimate differ from what was charged?+
The estimate is the reserved maximum. Most videos come in under it, and the difference is refunded automatically. You never pay more than the estimate.
Videos
What format do I get?+
A 9:16 MP4 in 1080x1920 with voiceover and word-synced captions, ready to upload to TikTok, Instagram Reels and YouTube Shorts. Download it from the channel or from All videos.
Can the app post for me?+
Yes, to YouTube: connect your channel once on the Account page (Google asks only for upload permission), then every finished reel has a 'Publish to YouTube' button with title, description, tags and visibility. Videos go up as Shorts, private by default, so you decide what goes live. TikTok and Instagram still need the downloaded MP4.
Can I pick the voice or add music?+
Each style comes with a matching voice and caption look. You can pick any of the 18 voices (with a sample to listen to) and one of five caption styles as the default for a channel, and override both for a single video. Background music works the same way: pick a track from the built-in royalty-free library (or none) per channel or per video, and it is mixed quietly under the voice with a smooth fade.
Are the facts in the videos always correct?+
The script model is instructed to use only real, checkable facts, but AI can still get a detail wrong. Watch a video before you publish it, especially numbers, names and dates.
Who owns the videos?+
You do. You can use the videos you generate commercially and non-commercially, see the Terms for details.
Account
I forgot my password.+
On the login page, click "Forgot password?" and enter your email. We send you a link to set a new password. If you signed in with Google, there is no password: just use "Continue with Google".
How do I change my password or email address?+
Open Account in the sidebar. To change the password, enter your current one and the new one. To change the email address, enter the new address: we send a confirmation link there, and the change only takes effect once you open it. Google accounts keep the email and login from Google, so these options are not shown for them.
How do I delete my account?+
Open Account and use Delete account. This permanently removes your profile, channels, videos, files and credit history. Unused credits are lost, and it cannot be undone.
Contact
Questions, bugs or feedback: support@facelesscontent.ai. Include the channel or video name if it concerns a specific reel.
For legal notices see the Imprint, for data questions the Privacy Policy.